Songkick

One of the great things about the Songkick community is that you guys are very vocal. You keep us honest and tell us when something’s not right, and we love it.

We get a lot of feedback from our users, and after launch this increased hugely, putting more strain on our lovely Emily, who reads and responds to all you guys. So to make life easier for you and her, we’ve been busy working on 2 features that make having a conversation better.

First up is Get Satisfaction. It’s a community support website that has all the tools we need to listen to your ideas and help you with your problems.

We’re huge fans of Get Satisfaction, and decided to move our general feedback, bug reporting, and FAQ’s over there. You can check this out by clicking the “We love feedback” link in the top of every page.

It’s proven popular so far, and there’s some really interesting ideas you guys are voicing, so don’t be shy, head over there now!

The next feature we launched, to compliment our new feedback forum is a re-designed “flag a problem” widget.

This is a pretty big one, as a lot of the feedback we get is in regards to incorrect data, misspellings, and such. We wanted to streamline the process of reporting data quality issues, so we can tackle and fix them more quickly.

So next time you see something a bit funky or just down right wrong, hit the link and we’ll know about it in next to no time.